Health practices
An AI employee for your practice.
Missed calls answered, insurance checked before each visit, claims and denials worked, and recalls sent to patients who are due.
Meet Iris.
Pick your office's software below and watch Iris at work in it.
What does your office run on?
You ask. Iris does the work.
First duties
What Iris usually takes on first.
Answer the calls the front desk misses
Iris answers in the practice's name, books the patient into the schedule or takes the message, and texts a confirmation.
Check every patient's insurance before the visit
The day before, she checks each patient's coverage, deductible and frequency limits, and flags what the front desk must handle.
Post insurance payments and work the denials
She posts each insurance payment to its patient and visit, and prepares the appeal for each denial. Write-offs and appeals wait for your okay.
Text recalls to patients who are due
She texts patients due for a cleaning or a follow-up visit and books the ones who answer.
The work
What keeps a practice's front office busy.
- Insurance payments keyed line by line. One explanation of benefits covers twenty patients, and someone keys each line, its write-off and the patient's share into the ledger. Denials pile up while the posting waits.
- Coverage checked by phone before each visit. Before each visit someone checks the patient's plan on the insurer's website or by phone for the deductible left and frequency limits. A missed check becomes a surprise bill.
- Day sheets typed into the books. At close the day sheet is printed, cash and checks are counted, and the totals are typed into the books. The card deposits arrive days later, net of fees, and are matched all over again.
- Associate pay worked out in a spreadsheet. Associate dentists and vets are paid a share of what they produce, or a guaranteed base if that is more. Someone works it out each pay period from a practice report.
- Treatments checked against the invoice. In a vet clinic, treatments on the hospital sheet don't reach the invoice by themselves, so some are missed at checkout. Every controlled-drug dose is also logged twice.
Unlike the general-purpose AI employee bots on the market, Iris works in the software a practice's front office already uses. How we're different
Increase efficiency, lower costs.
A short conversation about how your office runs, and a written proposal in a couple of days.
Start the conversationStart here